We discovered this very cool place when we
were looking for the Impossible Burger, a
plant based burger that looks and tastes
exactly like a real burger. It is truly amazing
and The counter is one of a few eateries
to carry it. We travel from Anthem to eat
this every week.
Our first two visits were excellent. The food
was as promised, service was attentive and
nice, great to feel servers care about your
happiness and inject their warm personalities
into the experience, the tip always reflect the
service, so 25-30% for caring, timely friendly
service is easily justified.
This past Saturday my wife and I made our
weekly 35 minute drive and this day we were
so disappointed. Apathetic server, no manage-
ment, poor service, cold food and when the
burger showed up, one was missing sweet
potato fries, not good, server didn't bother
to get them until the meals end and who
wants to eat fries after their meal. Where
is the care and compassion we witnessed on
our first 2 visits, server was not into it and
we tipped accordingl, further fries should not
have been charged, no drink refills and with
a tab for 2 burgers, lemonade and fries at over
$50, this cannot happen again. I just wonder
who is going to respond to this review to
determine whether we ever return. Remember
guests are coming all the way to your location,
parking, entering, spending and adding to
your lives, you need to appreciate this and
do more to make us want to return to you.