Okay, you have, Shaun, Michael, Rodrigo and the owner...ALL fabulous.
They listen, they remember and they care. They are knowledgeable about PC's, laptops and Mac's, and a bunch of other, "Stuff".
Go in, stop by, bring your problematic computer; they will help. They will ask questions, they will be fair and reasonable and they will include you in the decision process, as to how you would like to proceed!!
My husband and I have been bringing our laptops to them for years and we're never disappointed. We refer the store to everybody!!!