As soon as I walked in I was asked what I needed right away. Then told to pick out a gel color. The lady waited for me then when I was ready went and sat with a male tech. He was funny, we had a good conversation. Usually it's awkward when you don't talk with the person doing your nails. He did a great job on my nails. I am really pleased with the results. Lately I have had bad experiences with nail salons. I don't really have one I really like going to out here in Tempe/Chandler area but I def would recommend this salon to anyone living nearby. He fixed the hot mess Walmart Regal nails did on my last set. Thank you Pink Nails!!!