First of all the owner and groomers are really professional, courteous and nice. The owner took his time with us and was very patient and helpful with our very nervous foster dog. Our foster dogs coat is thick and was matted and extremely dull and in desperate need of a bath. They did a great job....he is shining, his fur feels so soft and luxurious and he smells great too! When we picked him up a groomer went out of her way to explain some things with us which tells me she really cares. I loved that when you walk in it is wide open to the grooming stations and kennels so you can see your pet (and they see you!) and everything that is going on which I think is really important especially for your pet. I would strongly recommend using this grooming service.