After being involved in an accident, progressive insurance set me up with a rental car through this location... At the time I went, all they had available was a minivan which is really not something I wanted to drive. I expressed that to the rep (I can't remember his name) but he made sure that as soon as they got something else in they would call. Well, not only did he call, but he also came to my work to swap out the vehicles. He was beyond amazing, and made the troublesome process after my accident a little more bearable.