Major disappointment. Personnel issues... no one at the front to pick up the car. Waiter slow, forgetful and hard to understand... and he forgot to get raw sugar, forgot to get ketchup and hot sauce, forgot to refill coffee, got one of two orders completely wrong, argued that the toast was toasted (it wasn't). PLUS the cutlery had water stains and the meat was way undercooked. The three tables around us also complained of slow service. On the PLUS side... the manager was very apologetic and explained how they were short-staffed (they were), the beignets were excellent and the coffee was above average. Far, far, far below the Ritz... and hoping they save this before 24th and Camelback loses another hotel.