Tom is a competent dog trainer who helped us with our rescue dog's behavior. He described the full training process with us before we agreed to go ahead. There were a set number of home visits established up front, so there were no surprises.
It's true that Tom insisted that we write everything down, and, frankly, I'm glad we did. The notes serve as a reminder whenever we want to refresh our memories and re-do any of the training. It's challenging to devote the necessary hours to training a dog, and admittedly, my husband and I did not excel at it. But, one thing's for sure. Our dog is calmer and better behaved as a result of Tom's work with us.