Approx 5 years ago I was given a root canal from another practice. They advised me I may end up losing the tooth because it was cracked very badly. Today, I scheduled a same day urgent appointment at Canyon Modern Dentistry prepared for the loss of that tooth. The dentist and I agreed to an extraction so I sat and waited for them to "prepare numbers". Wow was I thrown for a loop!
1. I couldn't be scheduled for an oral surgeon until January 26
2. My estimated fees are $925 but I could be responsible for $2,070. But they couldn't answer that today.
3. If I wanted to schedule an appointment with the oral surgeon I would need to put down a $100 deposit on said unknown fees.
4.As I questioned more I was literally told "let's get you out of this seat" and take care of things up front.
5. When I went up front I was told the doctor is giving me something for pain to hold me over until I can see the surgeon. (I didn't ask for pain medicine)
6. When I asked what he was doing to treat the infection I believed I had I was told they'd have to ask the doctor.
7. I'm so fed up by now I just decide to leave. She hands me a script specifically saying it was for "pain" for amoxicillin. (At least it will help the infection)
I feel like I was treated like a drug seeker and kicked out for the holiday. This dentist performed the exact same procedure, same day for my husband just a couple of years ago. I've had my wisdom teeth extracted and one root canal... In 37 years... I'd say that's a pretty good track record and when a patient comes in like me, with obvious signs of infection, willing to have her tooth removed on a holiday weekend. I'm pretty sure they aren't just there for drugs!
My daughter also goes next door to the Every Kids Dentist and we've had issues there too in the past with quoted fees for services suddenly changing the day of service. I know it's the holiday, but you are a service profession. I certainly don't want to be dealing with aftercare from an extraction for New Years, but that would have been better than having the door basically locked behind me and sending me on my way to wait for a whole month! Not to mention the fact that I absolutely feel like I'm being taken advantage of. Never again! What a waste of time and money.