I had a 10:00 appointment to get my AC serviced. They pulled my car in about 15 minutes later, and I watched as the tech checked things out with a flashlight and then hooked up an analyzer and started fiddling with it. 45 minutes later I'm told that the analyzer broke and they can't recharge the AC without running an analysis first. "Sorry, it's the third time it's broken down this week." That's nice; including travel time over an hour and a half wasted, and no appointment anywhere else, so I end up driving 10 miles to the Honda dealer in 110 degree heat with no AC and have to wait there several hours. Guess what: Even the Honda dealership was cheaper than what Firestone was going to charge me. Then there's the price of tires: My wife bought four Bridgestones at Costco the day before, so I checked the price of the same tires at Firestone. Out the door, and even WITH a $70 mail in rebate, they would have cost $95 more at Firestone. The guys at Firestone seemed very nice, and maybe none of this is their fault, but I won't be going back.