Century Link is consistently unreliable and uncooperative. Their "customer service" people seem to work off of scripts, and they don't care about, or even understand, personal service. Every time I have contacted them about a problem, they have been consistently uncooperative. If you are finally able to deal with an actual technician, the technicians themselves are usually pretty decent and try to be helpful, but the customer service people are horrendous and utterly frustrating to deal with. I would advise anyone to stay away from this company.