This Starbucks has become my new stomping grounds, due to its proximity to where I work.
My initial impression approaching it was a heart-sinking frustration, due to the crazy lineups. However, I am here to tell everyone not to worry about it.
The staff in this busy location are fast, efficient and friendly. But not too friendly, because they have a long lineup of coffee to serve! To clarify that statement, they are ALWAYS friendly, just not chatty. And I like that. Nothing gets my goat more than being 3 people back in line and watching a baritsa start kabitizing with their customer over where they got their pretty necklace, while I am giving them the very thirsty, hairy eyeball.
That has not happened at this starbucks. They are movers and shakers, and a long long line up has never resulted in an unreasonable wait. I have had long waits at less sophisticated competitors.
WIth this type of customer service mindset, I hope that some of those workers get hired in IT. We can use people like that.