Since my previous reviews, I must take off a couple of stars. My first visit several months ago for my birthday was excellent, but during my last two visits, the employees have made many mistakes. Last time, my crab cake contained shell, my lobster bisque contained no lobster, and my salad contained no walnuts. This time, the staff knocked my expensive fur coat on the floor and I had to pick it up, and my filet mignon that was supposed to be medium was rare. A manager apologized to another person at my table, but he did not even look at me! I just ate the exterior of the red steak rather than wait for a new one. A few of the side vegetables were complimentary, probably because of my friend's messed-up order and the fact that vegetables cost less than the filet mignon.