After one bad haircut for my 2 year old, I tried this place again.. The next was a little better, but still not awesome.. (yes he is two, but he stays very still & is VERY cooperative while getting his hair cut, in fact he loves it) I tried once more because its 5 minutes away from my house & LUCKILY there was a sweet lady named Jessica there that did a wonderful job. I went back today hoping to see Jessica and she wasn't there & the staff was so rude. Almost like if you "walk-in" its such an inconvenience & they treat you that way.. If you accept walk-ins, you should have more than one person working so that there's not a 45 min wait.. Luckily I have Jessica's number & made an appt for tomorrow with her 30 minutes from my home..