I contacted American Decora about blackout roller shades for one of the bedrooms. Chao was very responsive in getting back to me and setting up an appointment to go over the different options available in blackout roller shades, as well as other options available. I also asked about shutters, which are more expensive, but Chao was very clear about the limitations of shutters in blocking out light compared to blackout curtains, shades, etc. I appreciated that honesty on his part, as some companies just try to sell the most expensive products rather than what actually suits the needs of the customer.
Chao was very good about keeping in touch with me and letting me know the status of my order from start to finish, and he and one other person came to do the actual installation. They did a fantastic job of putting in the new roller shades, I'm very happy with the work and the look of the shades. I would definitely contact American Decora again for any future window treatment needs and work with Chao because he did such excellent and professional work. Thank you very much, American Decora!