Staff was friendly and quick with a recommendation. The burger they use is not very high quality and really over cooked. But the twister sauce and bread made the sandwich. I picked up a big as$ pretzel for a friend and that is what saved this from being a three star review. It was very good! A must get if your going to Twisted Melts. The cheese sauce and mustard are meh from a can I'm sure but the pretzel was hot, fresh, the right texture and full of delicious coarse salt on the top. Easily the pretzel could feed 4-5 as an app and eaten with out a sauce.