How can TWC even have 1.5 stars? I find it very frustrating that with over thirty people waiting, they have two (and sometimes only one) employee helping customers. There are spaces for five employees.
Of course, that would require some interest on the part of TWC in providing any level of customer service. After having their service for nearly two decades, all I can say is that I feel they treat their customers solely as a source of revenue. We aren't customers to be earned. We aren't customers to keep happy. We are people for whom they provide below minimum service and in exchange we are given the privilege of paying them too much money.
Like others, when Charlotte gets Google Fiber, I will leave TWC and never look back.