Ok I have to admit I have never looked at the reviews being a Yelper!
However I've been coming since before they changed their name ONLY because it's fast but I'm always dissatisfied.
Today I was EXTREMELY DISAPPOINTED AND QUITE PERTURBED - more than usual! We showed up around 2:30 for just an oil change and a VIP car wash, sure enough, I was "talked into" a complete $350 service that promised me, despite my past experiences, "would be great and I would get a $100 discount and a full month of car washes,". "just because." I should have known when a good salesperson (Orlando) told me they were "desperate for details" and it would take 2 hours max.
Well, that was at 2:30pm and we came to pick up at almost 5, they said, " it will be another hour." Ok, well we will get dinner, sit down for dinner and at 5:13 we get a call saying your car is ready come pick up and if you aren't here in 5-10 minutes we will leave the keys at the front desk.
Nice!! So packed up our food, walked across the parking lot and guess what, car still not done and they ask us to sit and wait AFTER we paid almost $400 - lesson (S) --- multiple lessons - learned! I'd rather go and wait a true wait and get my car done with true reality with a quality job. Nonetheless , the detail wasn't a detail as there was still debris and hard spots on the car and tires. Not coming back but will definitely spread the word as well as contact "management" to include Tom Jones "facility manager" that wasn't available according to the site staff and only wanted to give me a "comment card" with no further instruction of our dissatisfaction. My advice, "follow the stars! Less than 1!" Don't waste your money go somewhere reputable.
Nonetheless we have to go back for them to "clean up" what they missed.