Unfortunately I think I've had it with Eat Unique. Being stuck in the restricted options of North Craig Street I've been a customer at Eat Unique a number of times. The food is fine, nothing special. A couple sandwiches are better than average, a couple worse. Overall it is overpriced for what you get.
But let's get to the real problem: this place is a terribly run restaurant. My experience today is rather typical. I go in and order at sandwich to carry out at about 2:30pm. So it's after the lunch rush and not extremely busy. And I wait for 14 minutes for my sandwich!! While I'm waiting I start to fume a bit as I make some observations. I count NINE employees currently working (and maybe more in the back I couldn't see). That's a heck of a lot of staff for a soup and sandwich shop with no table service that isn't even that busy.
But here's the real kicker: I counted SEVEN tickets while I was waiting. That means there were two more people working than there were orders, and it still took me 14 minutes to get a sandwich. There is something very wrong with that. Most of the problem was obvious, the majority of the staff seemed to be wandering around behind the counter not exactly sure what they were doing, not at a particular assigned station, and moving really quite slowly on whatever task they were attempting to figure out. It's sandwiches, not haute cuisine. It should be fast, efficient, and good. And just because the staff looked mostly like college kids and 20 somethings is no excuse. The campus pub I used to work at was all 19year olds in the kitchen and with a little training, three of them could crank out solid food at about five times the rate of Eat Unique with a much more complex menu including a flattop and fryer.
My suggestion to the owners/managers: fire half your staff (which should allow you to lower your prices), and get 3-4 solid line cooks that know what they're doing and how to work in a kitchen. I guarantee your business will improve when people don't have to wait 20min for a sandwich and a cup of soup.