I am so disappointed with Albertsons #00926. I pre-ordered flowers for an 8th grade promotion for my neice. The order was two days in advance. I should have known, when the clerk, Corena, listed the arrangement on what appeared to be a piece of scrap paper.
The day of the commencement, I entered the store with a minimum of 30 minutes to pick up the arrangement. To my amazement, the flower clerk , Corena, was busy the whole 30 minutes, airing up BALLOONS.
I proceeded to the bakery to pick up my bakery order, which was ready and exceeded my expectations for artistic creativity. Along the way I stopped by customer service desk and reported what was happening at the floral department. The clerk then utilized the store intercom to request additional assistance for the floral clerk. NO SUCH LUCK TO AN EASY FIX. NO RESPONSE TO FLORAL DEPARTMENT.
I then requested to speak to the store manager, Mr. Mike Gonzalez. I addressed the situation and showed the pics in this series.
The store manager, as well as another clerk, Christina, assisted me in completing the requested floral arrangement.
I express concerns because like so many other families, a promotion is a big event you want to celebrate. Especially with the number of students who will/may not go on to further their education . So, Albertsons #00926, get your act together. If Corena is unable to fulfill her duties, replace her. Don't continue to let "ONE BAD APPLE SPOIL THE WHOLE BARREL."