Attn Mgmt: Please hire more staff trained with a sense of urgency for weekend/high traffic days. I waited for one hour and by the time I ordered, there was no "sorry for the wait" or "thanks for waiting." Also, I noticed that the staff working behind the counter were just leisurely working at a snails pace, despite the long line that went to the sidewalk.
The ice cream sandwiches were okay and hot pressed cookies were HARD. On the up side, great that you can customize your sandwich. Overall, so NOT WORTH waiting in line.