We reserved a car. We're here, they have no cars, other people with reservations also waiting. Now they're closing, the place is full of frustrated customers, we're gonna spend a load on an extra day's accommodation. Staff want to help but they have no cars, there is not much they can do
Update: the airport Enterprise did have cars, and also refunded our extra costs eg the taxi to the airport. And then someone else from Enterprise apologized and compd us part of the costs for our inconvenience and stress. So feeling a bit more forgiving. But still I'd recommend the airport office rather than the town one, they've got way more cars at the airport.