Brian did his best to make it right. The point is not if my husband is a nice guy. ....when 1 hour and 40 minutes into the scheduled time you don't say we are too busy and need to reschedule. That did not sound like an option where he needed to say no you must honor your commitment. With that being said Brian said he would use this review as a teaching moment and I appreciate that. Now if I can just train my husband to be a jerk next time.