Our 1 year old water heater got a major leak and flooded the garage on 10/04/14. Called the other company that put it in, they said they would "honor the warranty" but labor charges were $625. We said NO. Called the Water Heater Pros. Shane came out the next morning and installed a BRAND NEW water heater for a total of $700 which included everything. Shane was awesome, polite and professional. Then a few hours later there was a glitch in the computer on it, so Justin had Charlie come out that same day and he fixed it! And then Justin called back to make sure we were happy! HAPPY? Beyond happy. Ecstatic to know that there is a reputable water heater company in Las Vegas that truly gives you a good product at a good price with a good warranty. And AWESOME service! :)