I purchased my motorcycle from Team Charlotte Motorsports a while ago and continued taking it their for service and parts purchases over the years. This past week I called them as I was due for another service. I spoke to someone on the phone and realized they had new ownership. As usual, I asked for an appointment and the person on the phone told me there was no need for an appointment and to just come early in the morning. I asked several times if he was sure as I would have to coordinate a ride and everything. He assured me that it was ok and that they would get me in. That Saturday as previously discussed I came into the store 15 minutes after they opened their doors. I walked in and told the gentlemen I had spoken to someone on the phone and had been told to come in. He proceeded to tell me they were booked out for the day and asked me why I didn't make an appointment. I told him I attempted to do so and that I couldn't come back, I told him I had gone ahead and gotten someone to give me a ride and this was a big inconvenience. I requested he tried to talk to his manager and see if they could do something. He walked over to his manager and the manager, looked at me and said, sorry, we're booked, you're more than welcome to come back next Saturday.
Needless to say this place clearly doesn't put customers first anymore, it is sad to see an establishment that you have gone to over the years completely put aside customer service for "ease of their own gains". They just lost a good customer. Sucks for them as I was in the market for another fun ride again.