While I found the staff to be pleasant and welcoming I can't say that I was or am thrilled with my cut and color. (My service was done approx. 2 weeks ago) I requested for my highlights to be a cooler blond they are still a warm blond, there is a lack of definition with the color. My cut was ok....nothing great. However, what was most disappointing was the fact I had to go home to style my hair...the styling was non-existent; my hair was flat and lifeless. Again the environment was nice, but I don't see what all the hype is about.