This tour is a must, you get behind the scene information you wouldn't normally get on a city tour. Ben, our tour guide, was great. He gave us instructions on how to operate the Segway and then we practiced awhile before taking off on the tour. We were given two bottles of water, one cold and one frozen for the trip. Ben made sure we were safe the entire time. We took short breaks while he explained certain places of interest and he gave us ample time to explore the Gold and Silver Pawn Shop and Rick's Restorations shop...both were great. At the end of the tour Ben dropped us off at our hotel. You won't be disappointed with this tour.