I've been here about 4 times; the hygienists have always been nice and friendly, and they do a good job. The latest one was particularly helpful and provided useful advice. However, when the dentist actually came to examine me, his bedside manner was not very friendly; he appeared rushed and was a bit rough during his examination. He seems young, and that's not a bad thing, but that may be a factor in his inexperience. He also spoke to his assistant about me and my dental needs as if I weren't sitting right there in the exam chair. Felt awkward and uncomfortable.
After the exam, I was then escorted to the special room where they provide the pricing for the dental procedures I need. The pricing specialist was friendly and nice--that is, until I said I couldn't make an appointment for the $500 procedure I needed. I just don't have the money right now, and I tried explaining that, but the mood sure changed when the pricing specialist realized I couldn't do it. Yikes. I realize that they're running a business, but this isn't the first time that I felt as if they were more concerned with getting my money than actually helping with my dental needs.
Unfortunately, I will probably return to Southwest Dental because it's close to where I live and appointments are relatively easy to acquire, but I won't go there happily, unfortunately.