I've worked with the owners on various projects, and they are all so helpful and consistently honest. They try to be as fair as possible to tenants while still upholding their duties to property owners. In a weird way, they manage to keep their "humanity" in a business that easily refers to tenants as addresses and owners as bank statements. I trust them completely because they cover all their bases when working with you: if they can't fix it themselves in-house, they'll give you a reputable contractor to get things done affordably and well.