I had a policy with this state farm office for about a year. Then i purchased a new car 10-1-16 and asked them to create a policy for that, which they did.
A few days later 10-6-16 i called and cancelled the old policy for the old car i had sold privately.
This is where Pam Johnson and her "team" failed miserably. They created two different policy's for the new vehicle with the same vin, sent me insurance cards for both, and then proceeded to try and bill me for both.
When i called to question this, the girl who answered the phone had no idea what had happened, asked me if i bought two new cars, and then said she needs to figure it out and will call me back.
She calls back and says it seems like an error on state farms part not pam johnsons state farm office.
So i cancelled the entire thing and asked them to send me cancellation letters which she said they would do.
A few days later i get a cancellation letter for one policy, but the 2nd policy remains and i received a bill for that policy.
A few days later i receive another bill for a 3rd policy that was created after i cancelled the first two over a week ago.
So once again i call Pam Johnson and make sure i am talking to her specifically. She informs me that she has all these new people that do not know what they are doing and that it takes her about 1 year to get them properly trained.
She tells me that all of the policy's are now cancelled and that they will not e charging my card. Then she actually looks at my account and once again pam johnsons office made a mistake...they didnt suspend my account or cancel it, they were still going to try and charge me for insurance i do not have and cancelled almost two weeks ago.
Horrible horrible service and attention to detail by this office. Go to any other state farm agent!