This is no fake review. I've taken my dog to PetSmart and literally had to grab him away from a groomer pulling is hair so hard he was crying! Nothing like that has EVER happened at Hug N Pups. They are all so loving and take time with both my dogs who had been traumatized at other establishments. They do an amazing job and my dogs are always happy. I've never had a bad experience and don't anticipate that I will!