I rarely write a negative review and try to find the positive in everything, but I can't hold myself back from sharing my experience of my 30th birthday here.
Let me start by saying I've had 2 large events here prior (a surprise engagement brunch and a 30th birthday for my friend) so it was one of the first thoughts for my 30th birthday on the patio. My husband emailed them more than a month prior to the night of our dinner inquiring about a reservation for 30 on the patio. My husband received a confirmation from yelp for a reservation without speaking to anyone which was odd. So he called and finally got ahold of a manager. She told us no problem to a reservation on the patio with the option of going inside for those who were cold since there's no heater. We told them some people might eat, some might just get drinks. All sounded great.
The day of the party in the morning, my husband gets a call from the host saying we see you have a large reservation for tonight and I'm just letting you know our policy has changed and you can't do separate checks. To which we replied - you thought the morning of was a good idea to tell us this? Not going to work for us - you're going to have to honor what you offered a month prior since you didn't give us time to know. We had to talk to the manager and get it straightened out and they finally said they would honor it.
Thank god we showed up an hour and a half early to eat our own dinner. We got there and the host seemed confused. She said sorry, we don't have room for you on the patio. There's other groups and it doesn't say you wanted the patio. We have too many reservations tonight. We can try and put you in the captains room. The room is nice enough, don't get me wrong, but not what we asked for and not what we wanted. We asked to speak to the manager. No one could find him and it took about 20 minutes to talk to someone. He tried his best to be polite, but continued to tell us there was a communication error. He didn't ever say sorry, just that there was an error. Then said he would look at the other reservations and call them and see if they would change their reservations. ????? He came back and showed me a patio area that could seat 20 and a couch with a fire pit. I said thank you, this is perfect and we'd like this area. He took the opportunity to tell me that they were "helping us out and doing us a favor by doing separate checks tonight since the policy changed." Honestly - what poor timing. It was like let me remind you that you can't have a need from us since we're allowing separate checks. It just rubbed me the wrong way.
We asked if we could have the fire pit lit. They didn't have propane. They did bring us blankets.
Fast forward 20 minutes into the night and waiting for guests still. The host ended up sitting a group at the couch we had just reserved. I said to our server and host hold on - we just worked this out. The manager came back. And no joke, he said to me, "Really? There's no one sitting there. You have all this space do you really need the space?"
I finally told him this was clearly too much for him to handle and we would make our own evening work and not leave the area. It was too frustrating and was just ruining the night.
When the night started to die down, maybe about 1000, we moved into the bar area since we were cold. There were 10 of us left. They turned on the lights, shut off the music, and the bartender came to us to see if she could take any of our empty drinks. It was pretty clear we were being pushed out or the restaurant was closing 2 hours early on a Saturday.
Food is good - try the chorizo burger it is great. The view is pretty on the patio. The brunch with mimosas has always been a success for us. Our server was amazing for my birthday in spite of everything and we made sure to give her extra cash tip because she was a trooper and was really pleasant.
Don't do a big party and trust them with your event - you're better off keeping it small and just show up.