I was pleased with the professionalism of Tuina. First when I called to make an appointment I didn't leave a message and no one answered... To my surprise I actually received a call back the same day from Tuina front-desk saying "We had received a missed call from your phone #". Considering I bought my massage from Groupon, I was highly impressed that they called back even though they surely were swamped with volume orders.
Aside from that I had my massage (just over an hour), and the atmosphere is actually one I didn't mind. Many people would prefer to have their own private room, which I completely understand if you are paying full retail price for their services, however considering I bought at such a reduced price I didn't mind at all. If I was however paying full price I would not be a fan of the open concept as I feel its diminishes the value of what's being paid for.
The actual location was clean (front-desk, washroom, and massage areas), and the service itself wasn't bad either!
I would return to Tuina, however I would not pay their full retail asking price. IMO their prices are a bit much considering what is being offered, however if you bought a deal - you're set!