This credit union provides slow service, defects in service requiring multiple visits/contacts to resolve errors, and lack of product knowledge. I refinanced my car because I saved some money with a 1% interest reduction and a 1% cash bonus that was provided upon funding my loan. Two weeks ago, I showed up at the branch to sign auto loan refinance documents. They were not ready, I had to wait twenty minutes. All of the loan documents were not correct. I was also suppose to have a savings account set up at time of close. This was not ready. The branch banker also did not have copies of all documents I signed so I had to ask. The branch banker tried to rush me through the closing. I had to ask for an atm card. It now has been two weeks, my current lender has not been paid. I also have not received an atm card. I went to the branch to find out what was going on.
I feel like doing business here is like going to a self service gas station. There is no service If you don't do it all on your own!
I was told by the team lead, that the card had not been issued due to reissuance of other cards due to the Target stores breach. Terrible excuse. I also asked if a check was issued to my current lender. The loan was not funded for five days after document signing. Umm what? The check has been issued but not cleared. I then withdrew all bu t the minimum required balance needed in my savings account. I do not trust Desert Schools at all at this point. The only thing that has arrived has been my payment book. It arrived promptly today. Funny they want money for a service that has not even been provided. I was even told in error today that I would receive monthly payment statements. I received two coupon books. This place is a hot mess. If I can find an even better refinance deal down the road, I'm moving on.