Sam is amazing! I took my i phone 6 in to get the screen replaced because it obviously broke or I wouldn't need their services. The cost of the screen repair was 149.99 I believe. The customer service was amazing. Took about 20 minutes total and Sam was also kind enough to have nice conversation with me while I was waiting for him to finish my phone. I was out of there with what looked like a brand new phone, new phone case (my other one did not work although it was pretty), and new tempered glass. I went with the privacy tempered glass and I am so very glad I did. It keeps my coworkers out of my business :) I recommend this company to everyone. Everyone there is friendly and kind and knows what they are doing.