Looks like I should have read the reviews before I made the decision to even go to this restaurant....
Since I had just finished up at the mall across the street, I decided I'd get some food to go. I went to this pf Chang's on Monday night (May 2,2016) when I arrived the hostess greeted me and I informed her that I would like to place a to go order. I actually LOVE Pf Chang's and was craving their lettuce wraps. Well, I placed my order of lettuce wraps and ginger chicken with broccoli and was told the wait would be 20-25 min. Ok, cool.
I took a call outside of the restaurant and returned right at 20 minutes. I checked with the hostess to see if my order was ready and she said it would be "a few more minutes" well, a few minutes turned into 20 more minutes. So I approached the hostess stand again to get an updated wait time. She went to the kitchen and returned, empty handed.... She then goes on to say that the kitchen has been "very behind" on this night and some guests that were eating inside of the restaurant had been waiting for "about an hour" for their food.
Now, if she knew there were people in the restaurant prior to my arrival that were waiting for some time, why would she even quote a 20-25 min wait time for a to go order?? Needless to say, I told her to cancel my order and left. Had I been told from the beginning that the wait was almost an hour I would not have wasted my time nor the cooks time.
To the operating partner, Everett Emery, please ensure that your staff is upfront and honest with your customers to avoid any confusion and frustration. The hostess also seemed to be a bit overwhelmed with the phone, greeting guests and going back and forth to the kitchen. Perhaps she needs someone there to help her.