Absolutely the worst service I have ever seen at a fast food restaurant. We stopped in for a quick burger. It took us almost 5 minutes at the register to be acknowledged. Bear in mind, there was a party of 3 who were eating, and a party of 5 who ordered at some point before us.
Ordered 2 combo meals... 18 minutes later, I walked back to the counter. The General Manager was the woman who took our order.. and she was ALSO COOKING THE FOOD. A grand total of 3 employees were present on a Friday night at 5:00pm. One was handling the drive-thru orders, the general manager was working the front registers and helping a brand new person cook the food.
We got our burgers after I waited another 2 or 3 minutes at the counter. Mine was the wrong order. The GENERAL MANAGER asked the brand new cook what the wrapper looked like for the one I ordered.
While all of this is going on, the party of 5 who ordered before us informed the GM that she had been waiting 22 minutes for 2 milkshakes. The GM's reply was "yeah, we have 15 ordered right now, we'll get to it".
I understand understaffing to save some money, but no apology, nothing. And the restaurant had a total of 3 parties including us. The GM had the personality of wallpaper and offered nothing in the way of an apology.
I will go to In 'n Out burger across the street next time. The GM should be fired.