I created a Yelp account just to review this restaurant in hopes I can spare others from the horrible experience we had. But our experience was nothing new; based on the other reviews it is typical and the same issues have been going on for years. Ownership obviously does not care. I wanted to contact them but the contact information is not listed on their website. What does that tell you?
We had reservations at 6:30 for a party of 16 on a busy Saturday night. Our table was not ready until 7:30 but we were not in a hurry. Our waitress, who was very pleasant, had been working there for less than a week and it soon become obvious she was overwhelmed and in the weeds. Throughout our 3 1/2 hour experience she handled multiple tables on her own with zero help. This created a variety of problems. Our drinks were slow to arrive, or did not arrive at all. Several people in our party never got the drink they ordered and many of us had to share drinks/water with someone else because we had nothing to drink, even after multiple requests. Two people in our party ordered sushi for dinner and it never came. We ordered other sushi appetizers and they never came (even though they tried to charge us for them). The soup bowls were never cleared. The salad bowls were never cleared. Other servers would walk by without glancing in our direction or ignoring our pleas for help. We brought a cake with us to celebrate a birthday but opted to take it home so we could get out of there.
The food was OK; clear flavorless soup, bagged salad, and veggies and meats cooked in lots of oil/butter. But I don't come to these places for the food, I come for the experience. And our experience was terrible. The bathrooms were dirty, the surface areas were sticky and glassware/silverware was not clean. Run, don't walk, away from this place!!!