Bed Bath & Beyond is a go-to for several items in my house, specifically Starbucks Verismo coffee pods since with a coupon, it is the best price around. I would never shop in a BB&B without a coupon, as their prices are usually higher than CVS or Amazon, but are competitive with coupons. Also, you CAN use coupons on top of sale items, which is great!
I was at another location when I purchased coffee pods, and a sign read they were 20% off, and I used my 20% off coupons on each box. I didn't realize until I got home that the original sale price wasn't reflected, and after a quick phone call they told me to bring my receipt to any store and they would refund the $15 difference. I went into this store a week later and the employee was very difficult and short with me about my receipt. It was a relatively simple fix, but she spent 5 minutes trying to argue that I did have the discount and that was end of the story since they were currently not on sale, and kept going in a circle acting like I was incompetent. She finally got a manager who looked up that in fact the items had been on sale and he was able to refund me the discount.
I won't let one employee deter me from a store I enjoy, but her hostility was not appreciated! All the employees on the floor I've encountered have been super friendly and always smile at customers. If they can't answer a question, they are quick to enlist help from co-workers. The store is well stocked for it's size, and they always have clearance sections and lots of holiday/seasonal items.