Love this bank.
(My history. A lot of experience with banks in many cities, East to West Coast.)
I am absolutely stunned at some of the negative reviews. I wonder, do they have the right branch? The right bank? Whatever, here's my view. Customer since September 2015.
I have never walked into this branch without someone greeting me. You don't get that at Chase and you most certainly do not get that at Bank of America. The longest I have ever waited on line was perhaps four minutes. The Tellers are efficient, pleasant, personable and businesslike, yet not stuffy. They know their stuff, and can accommodate quickly. I also went in to apply for their credit card, waited a few minutes, and after a twenty minute sit down was approved. Again, nice experience. Even on the exit they have someone there to wish you well and say goodbye. I realize it's a bank, but it's simply a nice place to visit. In speaking about the service, I have often stated, to make a fast point in regards to a recommend, that the people in this branch practically carry you to and from the Teller's window. The branch also maintains extended hours and is open on Saturday. I imagine if you're not purposely looking for a problem, you won't find one at this Wells Fargo Branch.