The actual fitness staff is great.
That being said, I have had nothing but awful experiences with they're management, membership, and accounting department. They are condescending, inflexible, and demanding. They don't care about patron concerns and don't care about their instructors. I am moving and cannot get out if my year contract so I'm stuck paying almost $100 for a gym I can't use. I regret joining this gym. They should be ashamed of how they treat people.