Everybody here is very rude, especially Bill. I stood and waited and asked if someone could help me. One employee actually WALKED AWAY FROM ME! Bill spent 20 minutes on his cell phone talking about everything but what's related to the dealership. I asked Bill what it would cost to service my car and I got a figure that was completely different than what I was quoted on the phone. I told him about the quote and he said he would check on it. I wait, and wait, and wait. It took 30 minutes for him to get back to me and said that nobody here gave me that quote (I got the impression that he thought I was lying by his tone) and it has always been a certain price and always will be a certain price. I think I will look for another place to have my car serviced next time because of the rudeness and because of the customer service.