Car Wash Cleveland left my car INOPERABLE due to the water damage they caused to the hybrid computer system that controls my car. After I got home, I was unable to drive my car anywhere, let alone back to Car Wash Cleveland the next day. I had to get my car TOWED to the dealership to be fixed that night because I needed to have a functioning car. I was in the middle of a move and needed to be out of my apartment on Dec. 1st and was unable to do this without a car. Diego suggesting that I should have waited until the next day to have a functioning car is absurd. Getting a car detail DOES NOT mean receiving a car back that is inoperable. The Toyota certified technicians also confirmed that the check engine light being on after a detail is not normal, it is dangerous because water is INSIDE the ELECTRICAL computer system of the car. If turning on the heat would have "dried out" my car as Diego suggested, my car would not have quit functioning. The issue was not only that my check engine light was on and my car was sluggish after I left the detail shop, it was that my car would NOT DRIVE after I got home. The dealership did not "blow out" my car as Diego suggested. Expert technicians ran diagnostic tests on the hybrid computer system, then took it apart, dried it out, put the computer system back together and ran diagnostic tests again to make sure it was functioning properly. Only technicians that are certified in this COMPUTER system are able to properly fix the problem. A car detail shop, that was not even aware of my car having a computer system, is not the appropriate party to intrust with fixing it.
When I picked up my car at 5:10pm on 11/30/16 from Car Wash Cleveland, I tipped Diego before driving my car and realizing that is was damaged. As soon as I drove out of the parking lot and became aware of the problem I informed Diego of the issue. This was about 5:15pm, not 7pm as Diego states, and I have copies of the phone logs documenting when this conversation occurred. When he informed me that the issue was "normal" and to dry out my car, I agreed because I had not yet spoken to the Toyota dealership to find out that it is not normal and good be dangerous. It was also before my car would not shift into drive. As soon as my car became inoperable, I called Car Wash Cleveland multiple times but it was after their business hours. Getting my car functioning ASAP was a priority for me since I needed it to move. I did not have the luxury of waiting to see if Car Wash Cleveland could fix it themselves. Bottom line is, if you are a professional company and you damage someones property during a service, you must take responsibility for it instead of trying to blame the client for how they handled the situation after you damaged their car. It is also very unprofessional to promise that you will file an insurance claim and then fail to do so. There is a good likelihood that Car Wash Cleveland is NOT INSURED since they will not provide me with their insurance information. I have reported them to the BBB and asked them to please investigate this business for proper licensing and insurance.