So pleased with Rondo Pools! Amazing customer service and follow-through! We without a doubt would hire (or recommend) Rondo for our next pool!!!
Background: We are the 2nd owners of our home so we have no history per se with Rondo installing our pool. We also have never had any past issues or service concerns with our pool (it runs and looks great). However, recently we had a concern with another pool service company denying a claim for one of our filters. I called Rondo to get some clarification and was told they would look into the issue and get back to me. Not only did I immediately get a call saying they would look into this but also got a few emails noting that they would research our pool and follow-up on things. Shortly thereafter I got a detailed, thorough and thoughtful email from the CEO explaining the construction of our pool and home warranty issue at hand (bottom line a misdiagnosis by another pool service company). He didn't have to do this as he wasn't even getting any business from us, but felt the need to go the extra mile and educate us on our pool construction and explain the situation so our warranty company had the proper information to asses our claim. I now understand why they have a reputation of being the best pool builder in the area! My husband said if we ever build another pool, or refer a friend, Rondo Pools will definitely have our business!