Initial in store experience was ok. Associate was helpful. The rest of the experience, not so much. The chair I bought, when it arrived, looked good but mechanically was unsound. I called a national number as instructed and eventually someone came to look at it. Parts were ordered and someone else came and put in part of the repairs, saying the other part wasn't needed. The chair still has problems. There was never any follow up from the Madison store. VERY dissatisfied.