If I were rating based simply on taste of the food, I would be rating a four, but, unfortunately, that's not the case. Yes, the food is good, particularly the steak and cheese and the Capistrami. However, the subs seem to be getting smaller every time I order. I am a 5'2 girl. I can't come close to eating a 9" sub anywhere else, but I did today. The sub rolls may be 9" long, but they aren't even 3" wide! I could probably even overlook that, though, if the service was better. Every time I've been in the actual store, the people behind the counter always seem more interested in talking to each other rather than taking care of the customers. I haven't been in there in a while, so maybe that's changed, but that was the case on more than one occasion. My delivery service today, however, was atrocious. It took over an hour and a half, and I live less than 1/2 mile from the store. I called after almost an hour and was told that the delivery guy had left 20 minutes ago. Then I called another 20 minutes later and spoke to the manager. He would barely let me finish a sentence and kept just saying that there was only one driver and they had a lot of orders. If I'd been told when I ordered that it would be a long wait, that would have been one thing. But I was told it would take 40 minutes, and it took over twice that amount of time. He offered me a free sandwich next time, but that really doesn't make up for such poor customer service.