I called to make an appointment earlier this week and was told by a manager that Dardy (my son's regular hairstylist) was no longer there. So I made the appointment with Kim (the manager). My husband took my son to get his haircut and Kim did a complete "hack job" See attached picture. When I got home from work, I was almost in tears. I took my son back to the salon and to my surprise Dardy was there! (The manager was not) I did not know what to be more upset about, the fact that my son's hair had been hacked off or that the manager had lied to me! Thank goodness Dardy was there. She worked really hard to fix my son's hair. It is a lot shorter than I would like, but it is a really good hair cut! . I have filed a complaint that is suppose to go the owner. In the meantime, Dardy gave me a free hair cut to come back.