I attempted to set up two appts, the day before both my appt they tell me they made a mistake with the providers , the first time , I rescheduled... this time bc I have things going on they could do nothing for me! I have yet to see a therapist here bc they don't seem to ask all the needed information during the initial call!!! Waiting a day before to verify my insurance is NOT OKAY! Not only calling me to tell me the day before there is nothing they can do is ok!!! I have EAP THROUGH MY JOB AND THEY WANTED ME USE MY INSURANCE TO PAY FOR IT in order for me to keep my appt. Their apologies were less than acceptable bc THEY MADE THE MISTAKE! Not once but TWICE! Absolutely disgusted with this place!!!