After a very unhappy visit on 12/4/15, not only did the Ruby Tuesday district office team contact us, but so did the local General Manager. I was asked to submit a detailed letter of our experience and then my husband was on the phone with the GM, Darius, for maybe an hour. Our concerns were validated and we received many apologies. Darius invited all of us to come back and give them a chance to prove themselves.
We went on Monday night and it was a FANTASTIC dining experience. Every food item was cooked perfectly. The Caramel Apple Martini is phenomenal and the caramel apple flat bread dessert was to die for. The BBQ ribs were fall off the bone tender and seasoned perfectly. Hubby had steak and lobster and both were just right. There were four in our party and we do not have one negative thing to say.
Our service was excellent from the hostess, to server, to bartender, cook, and GM Darius. It was an amazing meal and we WILL be back - don't ever take the Caramel Apple Martini off of the menu. It is killer with the caramel swirled all around in the glass and fresh apple slices bobbing on top of my drink. It is delicious and EVERYONE needs to go order one. I promise, you won't regret it!
Thank you, Ruby Tuesdays, for giving excellent customer service and caring enough to contact us to make things right. We loved our meal and our dining experience.
Sheri K.