As the owner I would expect that you knew what your staff did. I did in fact receive a flier or else there is no way I would have called for a quote. Secondly, unless you were present at our initial meeting than you would have no clue what was said. I clearly stated to Nick on more than one occasion what our budget was and made it clear, or so I thought, that we were flexible in this budget if he could get us close. He stated we would discuss areas we could do in phases if needed but that meeting our budget, and I quote, "no problem, I see no reason we can't get close." As a prospective customer I take this as no issue getting to the budget or close to it, not to be given a quote more than double our discussion and with zero help or further discussion on how to get close to the budget. I'm disgusted that you think you are politely declining to do business with me when zero REAL attempt was made to gain a customer. What it really boils down to is Nick's inability to listen and focus on customer needs and his lack of desire to be helpful. I made it clear from the beginning and still had to go back and request that he fix the rendering to reflect what I initially asked for but I bet you won't include those emails. You are far from the only landscape company in the valley and I could not be more happy with the way it ended because I can only imagine the hoops I would have had to jump through to get a job completed had I chosen to become your customers. PS- you may want to make sure New Image isn't really leaving fliers on doors without your knowledge. Also, don't you find it odd that nearly all of the concerns on Yelp involve Nick in some way?