To begin with, an appointment for oil change was made without my knowledge. I arrived 5 minutes early for my appointment, and stood by me car for 15 minutes waiting for someone to show up, even though all the Service writers were in their office -- one of them eating a snack -- It was almost like I wasn't there. No one even acknowledged me. Then when the Service Writer wrote up the Service Order, he asked about 30,000 mile Service -- Brake Fluid Drain and Transmission Fluid change. He indicated it would take 1 1/2 hours. I told him I'd do those later. He indicated the Brake Fluid Drain could be done at the same time as the oil change -- implying it wouldn't take any longer. The oil change still 1 1/2 hours. That was ridiculous!